These Terms govern the conditions under which the Operator provides experience services and all incidental services (the "Service").
Matters not covered by these Terms shall be governed by the individual conditions confirmed through booking screens, estimates, reservation pages, emails, messaging apps, or other means separately presented by the Operator (the "Individual Conditions").
Article 2 (Definitions)
"Participant" means any individual or group (including their representative) who applies for or uses the Service.
Article 3 (Compliance with Instructions)
Participants must comply with these Terms as well as any notices posted at venues and any requests made by the Operator or its staff.
Photos and videos on the Operator's website are illustrative. Actual content (routes, scenery, equipment, etc.) may differ due to weather, crowd conditions, safety requirements, or other unavoidable circumstances. Participants acknowledge in advance that such changes may occur due to the nature of experience-based services that depend on natural and local conditions.
Where guidance or interpretation support in a foreign language is provided, such support is supplementary and does not guarantee complete accuracy of professional, technical, or legal content. The availability and scope of foreign language support shall follow the Operator's prior notice.
Article 4 (Booking Methods)
The Operator accepts reservations and applications via phone, email, messaging, web forms, booking systems, or other methods designated by the Operator.
Priority of acceptance, slot availability, and provision decisions shall be determined by the system receipt time, payment completion time, or other reasonable judgment of the Operator.
Article 5 (Formation of Contract)
No contract is formed at the time of reservation. A contract is formed when the Operator sends a notice of acceptance and payment is completed — in principle, payment of the full experience fee (or, in exceptional cases permitted by the Operator, a deposit or other amount designated by the Operator).
The payment amount, deadline, and method shall be notified to the Participant via Individual Conditions (booking confirmation notice, etc.).
If the Participant fails to complete payment by the Operator's designated deadline, the Operator may cancel the reservation or, if a contract has already been formed, terminate it without prior notice.
Article 6 (Finalization and Priority of Individual Conditions)
The content of the Service is finalized by the most recent content mutually agreed upon through email, messaging apps, or similar means (Individual Conditions), in addition to these Terms.
In the event of a discrepancy between prior communications and the final confirmation notice, the most recent confirmation notice takes precedence.
The contract is based on the content at the time the Operator accepts the Participant's application (estimate and pre-agreed items). However, the Operator may make partial changes (such as presenting alternatives) in its final notice solely when unavoidable due to safety management or local circumstances.
Article 7 (Scope of the Service)
The Service covers only the provision of experiences at the designated location(s) within Japan. Transportation and accommodation arrangements are not included. Participants shall secure these at their own responsibility and expense.
Article 8 (Participation Requirements / Health Conditions)
Participants warrant that their physical condition is suitable for the experience.
Participants with pre-existing conditions, allergies, pregnancy, disabilities, or other matters that may affect safe participation (accommodations) must notify the Operator in advance using a method that leaves a record (email or messaging, etc.). Verbal notification alone may not be treated as a valid disclosure. The Operator shall not be liable for accidents arising from non-disclosure or insufficient disclosure, except in cases of the Operator's willful misconduct or gross negligence.
Participants are strongly encouraged to obtain appropriate travel insurance (including overseas travel insurance) in preparation for potential accidents.
Article 9 (Prohibited Conduct)
Participants must not engage in any of the following:
Failing to follow the Operator's staff instructions or safety rules (assembly, movement, restricted areas, alcohol restrictions, etc.)
Significantly delaying the experience (unexcused lateness, unauthorized departure, repeated requests for schedule changes, etc.)
Dangerous conduct (entering restricted areas without permission, misuse of equipment, unauthorized drone use, etc.)
Intimidation, discrimination, sexual remarks, stalking, or violence toward staff, venue personnel, or third parties
Unreasonable demands (demanding refunds, demanding prostration, excessive price negotiations, using threats of social media posts)
Participating while heavily intoxicated or under the influence of drugs to the point of being unable to participate normally
Unauthorized photography or recording (especially of other participants, venue staff, or inside religious facilities)
Collecting, publicly exposing, or defaming staff personal information on social media
Fraudulent chargebacks, false refund claims, or payment evasion
Unauthorized use under a third party's name or fraudulent use of payment information
Participating while belonging to, or concealing a connection to, antisocial forces
Criminal conduct such as theft, property damage, or violation of public nuisance ordinances
Article 10 (Cancellation and Fee Handling)
If the Operator reasonably determines that a Participant has violated Article 9, the Operator may, at its reasonable discretion: (1) refuse participation, (2) request correction during the experience, (3) temporarily suspend, (4) request the Participant to leave, (5) cancel the reservation, or (6) terminate the contract (the "Measures").
Even if the Operator takes such Measures, the Operator shall have no obligation to refund the experience fee or other amounts paid, except as required by law. However, the Operator may, at its reasonable discretion, determine whether and to what extent a refund is made, taking into account undelivered portions, the nature of the violation, and external arrangement costs (tickets, etc.).
Notwithstanding the above, if irrecoverable external arrangement costs have already been incurred, the Operator may deduct such amounts from any refund or charge them to the Participant separately.
The experience fee includes not only the consideration for the experience on the day, but also preparation and operational costs incurred in advance.
Accordingly, if a Participant cancels for their own reasons, a cancellation fee as determined by the Operator will apply, even if the experience itself does not take place.
If the Operator has arranged external venue bookings or ticket procurement, and non-refundable costs have been incurred, those costs may be charged or deducted separately from the cancellation fee.
Article 11 (Cancellation / Non-Participation)
Participants may cancel the contract by the method designated by the Operator. In such cases, the Operator's cancellation policy (cancellation fees) and related costs will apply.
In cases of no-show, late arrival at the meeting point, or departure without notice, the prescribed cancellation fee (up to the full amount) will be charged regardless of whether the service was provided.
Cancellation fees and other termination conditions shall follow the Individual Conditions presented by the Operator before application or at the time of booking confirmation, via a method that leaves a record (email or messaging, etc.).
Article 12 (Payment and Settlement)
Participants shall pay all fees and other amounts owed to the Operator by the designated deadline using the designated payment method.
If payment cannot be confirmed due to declined payment, insufficient credit, name mismatch, chargeback, or other reasons, the Operator may cancel the reservation or, if a contract has already been formed, terminate it without notice.
Fees for cashless payment, exchange losses, additional costs associated with overseas-issued cards, and other charges imposed by payment processors (unless separately designated by the Operator) shall be borne by the Participant.
By paying via the designated payment method, the Participant agrees in advance that the Operator (or payment processor) may collect cancellation fees, external costs, and other amounts owed under these Terms or Individual Conditions from that payment method without additional signatures or consent.
Payments may be processed through third-party payment services. Participants shall comply with the terms and conditions of such payment processors. The Operator shall not be liable for delays or failures in payment due to system failures, communication disruptions, or maintenance of payment processors, except in cases of the Operator's willful misconduct or gross negligence.
If the Operator suffers damages (including investigation costs, fees, and legal fees) due to an unauthorized chargeback or other reasons attributable to the Participant, the Participant shall compensate the Operator for such damages.
Article 13 (Refunds)
Refunds shall in principle be made using the same method as the original payment.
The timing of refund processing and reflection follows the procedures of the payment processor. The Operator does not guarantee the date of receipt.
Transfer fees, exchange losses, and other costs where the same refund method cannot be used may be deducted from the refund amount, except where attributable to the Operator.
If the Operator suffers damages due to an unauthorized chargeback, the Operator may charge the Participant for such costs (including investigation fees and legal fees).
Article 14 (Changes and Cancellations by the Operator)
The Operator may change or cancel the content of the experience (schedule, location, method, etc.) due to natural disasters, severe weather, social disruption, transportation or venue issues, government requests, infectious disease response, or other reasonable grounds.
In such cases, the Operator will notify the Participant to the extent possible, but in emergencies, notification may be given after the fact.
The Operator may present equivalent or alternative content in lieu of changes or cancellations, and Participants shall cooperate within reasonable bounds.
Where a refund arises from changes or cancellations not attributable to the Operator, the Operator will refund the amount corresponding to the undelivered portion after deducting irrecoverable external costs (tickets, etc.). The Operator shall not be liable for costs such as transportation or accommodation incurred by the Participant.
The Service is premised on weather, safety standards, venue conditions, and other conditions the Operator deems necessary (Implementation Conditions). If these are not met, the Operator may change, substitute, or cancel, with refunds and liability limitations governed by this Article.
Article 15 (Notices and Communications)
Participants consent to receiving notices electronically, based on the Operator's agreement or application procedures.
A notice is deemed complete when the Operator sends it to the Participant's registered contact or posts it on a webpage. The Operator shall not be liable if the Participant is unable to confirm the notice due to mail settings or other reasons.
Participants shall keep their contact information up to date and maintain an environment in which they can receive notices.
If a Participant notices a discrepancy between the guidance and the actual service provided, or becomes aware of an operational issue or problem, the Participant shall, to the extent possible, report it to the Operator (staff in charge) on the day of the experience.
Article 16 (Safety Management / Personal Responsibility)
Participants acknowledge that the Service (including outdoor activities and travel) involves inherent risks, and shall take responsibility for their own safety and follow the Operator's instructions.
If a Participant fails to follow instructions, the Operator may refuse participation or request the Participant to leave (no refund).
If deemed necessary, the Operator may take measures such as first aid or contacting medical institutions. The costs of such measures shall be borne by the Participant.
Article 17 (Personal Belongings and Valuables)
Participants are responsible for managing their own belongings. The Operator shall not be liable for loss, theft, or damage.
Article 18 (Third-Party Services and Subcontractors)
The Operator may subcontract or use third parties (venues, transportation, collaborators, etc.) for part of the operations.
The Operator shall not be liable beyond its supervisory responsibility for damages caused by delays, cancellations, or accidents involving third-party services (trains, buses, admission facilities, etc.).
Article 19 (Handling of Personal Information)
The Operator shall manage personal information obtained through the Service in accordance with its Privacy Policy.
Article 20 (Damages and Scope of Liability)
If the Operator causes damage to a Participant due to reasons attributable to the Operator, the Operator shall be liable for compensation, excluding special damages and lost profits. This limitation does not apply in cases of the Operator's willful misconduct or gross negligence.
Even where the Operator bears liability, it is limited to ordinary and direct damages actually incurred, and does not include indirect damages such as lost profits or emotional distress.
The maximum amount of damages shall be the total experience fee paid by the Participant (except in cases of the Operator's willful misconduct or gross negligence).
The Operator and its affiliates shall not be liable for accidents caused by the Participant's own negligence or disputes between participants, except as required by law.
In no case shall the Operator be liable for transportation costs, accommodation costs, lost profits, or other losses incurred by the Participant.
Article 21 (Participant's Liability)
If the Operator suffers damages due to a Participant's intentional or negligent conduct, the Participant shall compensate the Operator for such damages.
If additional costs arise for the Operator due to the Participant's tardiness, unauthorized departure, or independent actions, the Participant shall bear such costs.
Article 22 (Voluntary Support)
The Operator may provide support such as contact or arrangements in the event of trouble, but this is a voluntary service and not an obligation.
Actual costs incurred through such support (transportation, communication fees, etc.) shall be borne by the Participant.
The Operator has no obligation to guarantee return travel arrangements or restoration.
Article 23 (Non-Transferability of Participation Rights)
Participation rights may not be transferred or changed to a third party without prior consent from the Operator. Unauthorized transfers are void, and participation on the day will be refused.
Article 24 (Group Bookings and Representatives)
The representative of a group booking shall be deemed to have authority on behalf of all participants.
The Operator shall not be liable for disputes or coordination failures between participants.
The Operator may request a list of participants' names as necessary.
Article 25 (Photography and Recording)
The Operator may photograph or record the experience for operational records, safety management, and quality improvement.
Participants who do not wish to be photographed must notify the Operator at the time of application or on the day of the experience.
Absent such notification, the Operator may use the records to the extent individuals are not identified, or within socially acceptable bounds (internal materials, reports, publicity, etc.).
Article 26 (Intellectual Property Rights)
All ownership, copyrights, and other intellectual property rights in materials provided by the Operator to Participants (such as travel itineraries) belong to the Operator.
Article 27 (Exclusion of Antisocial Forces)
If a Participant is identified as an antisocial force, the Operator may terminate the contract without notice (no refund).
Article 28 (Amendments to These Terms)
The Operator may amend these Terms at any time in accordance with Article 548-4 of the Civil Code due to changes in the Service, conditions, fees, applicable laws, or social circumstances.
Amendments shall be announced or notified to Participants by posting on the website, along with the amended content and effective date.
Where amendments are disadvantageous to existing contracts, the Operator shall provide a reasonable notice period.
Article 29 (Governing Law)
These Terms shall be governed by the laws of Japan.
Article 30 (Language)
These Terms are prepared in Japanese. Translations into other languages (including English) are provided for reference, but in the event of any conflict or inconsistency, the Japanese version shall prevail.
Article 31 (Jurisdiction)
In the event of a dispute between the Participant and the Operator arising from these Terms, the Tokyo District Court or Tokyo Summary Court shall have exclusive jurisdiction as the court of first instance.
